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饭店英语书籍详细信息
- ISBN：9787568239684
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2019-07
- 页数：暂无页数
- 价格：39.60
- 纸张：胶版纸
- 装帧：平装-胶订
- 开本：16开
- 语言：未知
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书籍目录：
Unit 1 General Information About Hotel饭店概述
Part Ⅰ Listening Practice听力练习
Hotel's Definition and Classification
Part Ⅱ Situational Dialogue场景会话
DialoRue 1 An IntelTl Interview
Dialogue 2 A Discussion on Hotel Internship
Part Ⅲ Practice Training实操训练
A．How to Write a Hotel Job Application Letter
B．Practice: Job Application Letter
Part Ⅳ Knowledge Link知识链接
Sharing Economy and New Accommodation Types: AirBnb and CouchSurfing
Unit 2 Reservation Department预订部
Part Ⅰ Listening Practice听力练习
The Role of Reservation Department
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Reservation Call
Dialogue 2 Face to Face Reservation
Dialogue 3 Group Reservation Call
Part Ⅲ Practice Training实操训练
A．What Is SOP?
B．Translation
Part Ⅳ Knowledge Link知识链接
Overbooking Management andYield Management
Unit 3 Front Office Department Ⅰ前厅部Ⅰ
Part Ⅰ Listening Practice听力练习
The Functions of Front Office Department
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Walk-in Guest
Dialogue 2 A Guest with Reservation
Part Ⅲ Practice Training实操训练
A．Memo Writing
B．Practice: Write a Memo
Part Ⅳ Knowledge Link知识链接
Hotels Expand Mobile Check-in Options
Unit 4 Front Office Department Ⅱ前厅部Ⅱ
Part Ⅰ Listening Practice听力练习
Concierge Service
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Concierge Service——Sightseeing Advice
Dialogue 2 Concierge Service——Getting Concert Tickets
Dialogue 3 Bell Service
Dialogue 4 Ordering aTaxi
Part Ⅲ Practice Training实操训练
A．Bell Service SOP
B．Practice: Bell Service Conversation
Part Ⅳ Knowledge Link知识链接
Using Your Smartphone as Your Hotel Room Key
Unit 5 Front Office DepartmentⅢ前厅部Ⅲ
Part Ⅰ Listening Practice听力练习
Financial Control at the Hotel
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Book a Taxi
Dialogue 2 Store the Luggage
Dialogue 3 Cancel the Reservation
Dialogue 4 Check Out and Get to the Airport
Part Ⅲ Practice Training实操训练
A．Internal Email Writing
B．Practice: A Work Email
Part Ⅳ Knowledge Link知识链接
How Electronic Payment Works
Unit 6 Housekeeping Department Ⅰ客房部Ⅰ
Part Ⅰ Listening Practice听力练习
Housekeeping DepartmentS Role
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Room Cleaning Service
Dialogue 2 Turn-down Service
Dialogue 3 Laundry Service 1
Dialogue 4 Laundry Service 2
Part Ⅲ Practice Training实操训练
A．Turn-down Service
B．Translation
Part Ⅳ Knowledge Link知识链接
Boutique Hotel
Unit 7 Housekeeping Department II客房部II
Part Ⅰ Listening Practice听力练习
Housekeeping Services
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Mini-bar Refill
Dialogue 2 Wi-Fi Access
Dialogue 3 Lost and Found
Dialogue 4 Open the Room Door
Part Ⅲ Practice Training实操训练
A．Customer Email Writing
B．Practice: Costumer Email
Part Ⅳ Knowledge Link知识链接
Green Hotel Practice
Unit 8 Housekeeping Department Ⅲ客房部Ⅲ
Part Ⅰ Listening Practice听力练习
Housekeeping Department StaffDuties
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Medical Emergency
Dialogue 2 Complaint About Laundry Service
Dialogue 3 Wake-up Call
Dialogue 4 Send-off Guest
Part Ⅲ Practice Training实操训练
A．Hotel Performance Indexes
B．Translation
Part Ⅳ Knowledge Link知识链接
Budget Hotel
Unit 9 Food & Beverage Department Ⅰ餐饮部Ⅰ
Part Ⅰ Listening Practice听力练习
Subdivisions in Food & Beverage Department
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Restaurant Reservation Call
Dialogue 2 Room Service
Dialogue 3 Hotel Lounge
Part Ⅲ Practice Training实操训练
A．Meeting Minutes Writing
B．Practice: Meeting Minutes
Part Ⅳ Knowledge Link知识链接
Afternoon Tea at Peninsula Hotel Hong Kong
Unit 10 Food & Beverage Department Ⅱ餐饮部Ⅱ
Part Ⅰ Listening Practice听力练习
Wines
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Taking an Order
Dialogue 2 In a Bar
Dialogue 3 Corkage Fees
Dialogue 4 Ordering Westem Food
Part Ⅲ Practice Training实操训练
A．Translation
B．Practice: Ordering Beer Conversation
Part Ⅳ Knowledge Link知识链接
Michelin Guide
Unit 11 Food & Beverage DepartmentⅢ餐饮部Ⅲ
Part Ⅰ Listening Practice听力练习
Chinese Cuisines
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Ordering Chinese Food
Dialogue 2 Ordering Chinese Dessert
Dialogue 3 Paying the Bill
Part Ⅲ Practice Training实操训练
A．Report Writing
B．Practice: A Report
Part Ⅳ Knowledge Link知识链接
Differences between Chinese and Western Dining
Unit 12 Recreation Department康乐部
Part Ⅰ Listening Practice听力练习
Facilities in the Recreation Department
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Asking About the Gym Faculties
Dialogue 2 Thai Massage and Aromatherapy
Dialogue 3 Tips of Spa Service
Part Ⅲ Practice Training实操训练
A．Translation
B．Practice: Spa Service Conversation
Part Ⅳ Knowledge Link知识链接
Luxury Resorts and Hotels
Unit 13 Event Department会展部
Part Ⅰ Listening Practice听力练习
Event Department Job Summary
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Conference Venue Reservation
Dialogue 2 Site Inspection
Part Ⅲ Practice Training实操练
A．How to Reply a Thank-you Note or Positive Reviews
B．Practice: Reply a Thank-you Note and Online Positive Reviews
Part Ⅳ Knowledge Link知识链接
MICE Economy
Unit 14 Sales and Marketing Department销售部
Part Ⅰ Listening Practice听力练习
Hotel Sales and Marketing Department
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Sales Visit
Dialogue 2 Benefits of Digital Marketing
Part Ⅲ Practice Training实操训练
A．Transiation
B．Job Description
Part Ⅳ Knowledge Link知识链接
Digital Marketing
Unit 15 Hotel Recruitment饭店招聘
Part Ⅰ Listening Practice听力练习
Hotel Job Hunting Skills
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 A Job Interview 1
Dialogue 2 A Job Interview 2
Part Ⅲ Practice Training实操训练
A．Resume Writing
B．Practice: Resume
Part Ⅳ Knowledge Link知识链接
How Employee Engagement Leads to Customer Loyalty(excerpts)
Unit 16 Hotel Complaints Settling and Public Crisis Handling
饭店投诉解决与公共危机处理
Part Ⅰ Listening Practice听力练习
Hotel Complaints
Part Ⅱ Situational Dialogue场景会话
Dialogue 1 Complaining About the Air Conditioner
Dialogue 2 Settling Complaints-TV doesnt work
Dialogue 3 Problems withthe Room
Dialogue 4 An Earthquake
Part Ⅲ Practice Training实操训练
A．How to Write a Letter ofApology and Handle a Negative Online Review
B．Practice: Complain Letter and Reply
Part Ⅳ Knowledge Link知识链接
How to Manage Your Hotel's Online Reputation
听力原文及参考答案
参考文献
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